Privacy Policy Statement
Your privacy and trust are at the core of our service commitment
Our Privacy Commitment
This policy explains how we collect, use, protect, and share your information when you use thyventiq.sbs or related services. We strive to offer transparency and safety for every traveler.
We follow relevant Malaysian regulations and maintain strict standards to safeguard your personal data. Please review the details to see how we handle your information.
How We Collect Data
We collect information when you use our site, submit forms, contact support, or access our guides. Data is gathered directly from you or generated automatically for service improvement.
Direct Information You Provide
- • Completing registration or booking forms on our website
- • Communicating directly with our team by email or phone
- • Submitting feedback or reviews via online channels
- • Participating in surveys or special offers provided online
- • Requesting information or customer support
Automatic Information Collected
- • Usage logs generated by your device for site access
- • Cookies or similar technologies for personalization
- • Web analytics to understand how guides are used
- • Device and browser type information
- • General location and IP address for performance
Why We Use Your Data
Your data helps us provide travel guides, personalize experiences, ensure safety, and improve our offerings.
- • Delivering route recommendations and tour content
- • Contacting you for support or updates on services
- • Improving user experience based on feedback
- • Enhancing communication about new features
- • Maintaining site security and service quality
- • Complying with legal or regulatory requirements
- • Managing marketing communications when allowed
Data Protection: We secure your information with technical and organizational measures, restricting access to only authorized staff and partners.
How We Share Data
Data sharing is limited to trusted providers or regulatory purposes as needed for service delivery or compliance with Malaysian law.
Third Party Providers
We work with selected partners to help deliver website, technical, and customer services. Each follows strict privacy policies and security requirements.
Legal Requirements
Your information may be disclosed where required by Malaysian law, regulation, or valid court order.
Anonymous Statistics
We use aggregated data for insights and performance reporting, without identifying individuals.
Your Data Rights
You may request access, correction, deletion, or limit use of your data. See below for your available rights under Malaysian law.
- • Request a copy of information we store about you
- • Correct or update inaccurate personal details held
- • Ask for your account or data to be deleted
- • Move your data to another service if needed
- • Object to certain processing activities by us
- • Request limits on personal data usage
To manage your data rights or for privacy concerns, contact us using details found below or on our website.
Information Security
We guard your data using encryption, firewalls, and other safeguards. Our staff are trained in secure handling and privacy practices.
Technical Safety Steps
- • Data encryption during transmission and storage
- • Intrusion prevention and anti-malware tools
- • Secure data backups and audit trails monitored
- • Access control mechanisms for sensitive data
Organizational Safety Steps
- • Employees receive ongoing privacy training
- • Only authorized staff can view sensitive information
- • Service provider privacy agreements reviewed
- • Periodic risk and compliance assessments conducted
How Long We Keep Data
Personal data is stored as needed for services, support, or legal reasons. Retention periods vary by data type and requirement.
- • Contact details kept as long as your account is active
- • Usage logs kept for service and tuning
- • Email support data retained for support history
- • Purchase data kept per Malaysia’s laws
- • Marketing data stored according to your preferences
We remove or anonymize data once no longer required.
Overseas Data Handling
Some data may be processed outside Malaysia, always using adequate legal and security protections for your privacy.
- • Standard contractual clauses for overseas transfer
- • Data sent to countries with privacy adequacy laws
- • Encryption during international transmission
- • Service provider agreements with safeguards
About Cookies
Cookies and tracking tools help us remember user preferences, provide content, and understand site activity for improvement.
Cookie Types Used
- • Required for site navigation and feature operation
- • Monitor site usage to optimize your journey
- • Save your language and guide preferences
- • Enable chat, navigation, or enhanced site tools
Adjust your browser settings to manage cookies or read our Cookie Policy for more.
Policy Updates
Our policy may change as law or service updates require. We notify you of material changes per regulations.
- • Website banners for updated terms
- • Direct emails when changes affect you
- • Policy update highlights on our site
- • Clear date of last update shown
Continued use after updates signals acceptance of new terms.
Contact About Privacy
Reach out for privacy questions or to exercise your rights—it’s easy and confidential.
Thyventiq
Regus - Kuala Lumpur KL Sentral, Level 8, Kuala Lumpur 50470 Malaysia
Phone: +603-3481 3862
Email: content@thyventiq.sbs
Policy last revised December 23, 2025
Policy effective December 23, 2025